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38 Greenhill Gardens
Guildford
Surrey
GU4 7HH
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Systems Thinking | Problem Solving | Continual Improvement
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Summary
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Dave has brought significant benefits to companies within consulting and advisory roles. A professional, committed problem solver and instrumental team player, Dave has a systems thinking approach.
Dave has a unique skills mix with a balance between technical, operational, and commercial areas. Dave loves learning and is continually expanding his knowledge and skills
Dave will contribute experience, understanding and incisive analysis to your organisation.
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Areas of expertise
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- Improving systems and processes by synthesising learning from other areas
- Analysing complex situations and systems rapidly for reporting and troubleshooting
- Co-ordinating diverse teams and successful website/product launches
- Maximising the success of online presence by integrating with systems and selling internally and externally
- Advising on internal communication, information usability and interaction, e-commerce, branding, presentation skills, training, staff induction and all things communication
- Diffusing crises by seeing issues as networks: quickly determining key points, resource constraints and personalities to present alternatives to clients and fix the issue
- Synthesising multiple inputs and see concepts and flows in plan form
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Project Manager (senior online operations executive, electronic operations co-ordinator, web executive)
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Croner Publishing Group
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Feb 2002 - Sep 2004
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- Created online reporting systems
- Co-ordinated online activity across the business
- Driven initiatives to unify the business' approach to the online world
- Advised on strategy and communication as the online internal consultant
- Managed and successfully delivered major online projects
- Grown the online customer base
- Integrated online philosophy into the company
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- Created websites: MyTravel search, Opodo ordering error system
- Trained customers and consultants in use of BroadVision
- Solved issues as a trouble-shooter for numerous clients
- Managed system testing for major Croner project
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New Hire Training Lead (UK) (associate consultant)
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Siebel Inc
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Jul 1999 - Sep 2000
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- Volunteered to assist with the initial training course (BootCamp) on a three-month secondment
- Promoted to lead BootCamp for six months, training over 150 people
- Achieved the highest student satisfaction rates ever (96%)
- Consulted to Merrill Lynch/HSBC Share Dealing as workflow specialist and created the automated account opening process
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- Solved customer issues using company products on time critical projects as sole worker
- Created a novel UV coating system that was used by a customer and netted the company $¾million
- Designed a total of five successful solutions for different clients in different markets
- Improved the economic viability of ISP products in the paper coating market by considering benefits to whole system to create a project worth $800million in world-wide sales.
- Led the continuation of the paper coating project on a specially extended contract
- Secured lab space and £10k of specialist equipment to complete BSc dissertation on environmentally considerate chemical replacements in the steel finishing industry (Aug 1998 - May 1999)
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Formal Education
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BSc (Hons) 2:2 Chemistry with Management Studies
AUS - Associate of the University of Surrey with Merit
A level points: 310 (new method) 24 (old method)
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A levels in Maths (A), Chemistry (C) and Politics (D)
AS level in Philosophy (B)
GCSEs: 8xA, 1xB
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Professional Development
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Various courses and conferences supplement my extensive experience
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- Diploma in Systems Practice (Open University) (more info)
- Philosophy A level
- Facilitation skills
- Website usability
- Deming Forum 2002 and 2003
- Modern Physics
- Reith lectures 2003
- Neurological Origins of Individuality
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- Siebel certified consultant
- Attended and taught BroadVision courses
- Introduction to NLP and NLP evening courses
- User Experience 2003: Information Foraging and Emotional Design
- David Gurteen's Knowledge Cafés
- Royal Instituition Lectures
- CIPD seminars
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Other Experience
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Script-writing, actor, singer, lighting designer and operator. Elected representative at school, college, university and now staff suggestion committee.
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Early Career
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- Organised own work experience with Don Foster MP and St Ivel flavour laboratory
- Expanded role with Marks and Spencer to become tailoring advisor and cash trustee
- Improved year on year sales by 50% as supervisor in hotel
- Funded university entrance through commission only sales job
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Personal
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DoB:
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27-AUG-77
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Interests:
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Personal development, contemporary alternative music, Mediterranean and Oriental cookery, interior design and current technological developments
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