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David Droar - Curriculum Vitae
[This is published to show the development of my current CV, on www.arrod.co.uk/CV]
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 Summary
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A confident communicator and professional problem solver with diverse experience. Thrives on challenges and creating opportunities. In three words: adaptable, professional, creative.
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Details
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David Droar BSc (Hons) AUS
38 Greenhill Gardens
Guildford
Surrey
GU4 7HH
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Education
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BSc (Hons) 2:2 Chemistry with Management Studies
AUS - Associate of the University of Surrey with Merit
Courses and Conferences
Reading
Continual development programme
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Maths A Level
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A
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Chemistry A Level
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C
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Politics A Level
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D
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Philosophy AS
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B
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Philosophy A2
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Studying
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A level points: 310 (new method) 24 (old method)
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GCSEs:
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8 x A, 1 x B
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Employment
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Croner Publishing Group
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February 2002 - Present
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Web Executive (role one)
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Achievements:
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- Developed role as internal consultant to recommend on technical aspects of the online systems
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Skills gained:
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- Communication of technical concepts to people unaware of technological capabilities
- Learned that people and business processes are the crucial factors in the delivery of a successful online development
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Electronic Operations Co-ordinator (role two)
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Achievements:
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- Created a new role as a central co-ordination point for all online activity
- Conceived and implemented the electronic operations (eOps) meetings to bring all departments together to share online knowledge
- Trained all users of the BroadVision system
- Wrote comprehensive user-guides and documentation for the online systems
- Transformed support process and reduced mean fix time from 57 days to 18 (target 21)
- Instigated standardised reporting of management statistics for customer use of websites
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Skills gained:
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- Learned again about importance of branding
- Learned that traditional training is useless without supporting processes
- Learned that process change ineffective without attitudinal and cultural change
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Senior Online Operations Executive (role three)
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Achievements:
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- Expanded role as consultant, working with departments on the inception and briefing of projects
- Ran first small project within budget and under-time
- Began Master-class and tutorial system of training
- Started to change attitudes to internal customers
- Managed support process and developers using statistical process control and emptied support call queue
- Began analysis of all system data to recommend future directions and prioritise resource commitment
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Skills gained:
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- Grew in assertiveness: managed situations with no positional authority
- Project management
- Business consultancy and communication skills
- Learned how to give criticism as constructive feedback
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Project Manager (role four)
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Achievements:
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- Responsible for delivery of a complex £300k migration project
- Phase one - two weeks ahead of schedule and under budget
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Skills gained:
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- Familiarity with MS Project
- Prince 2 practitioner trained and using in day to day
- Developing own tools as necessary
- Learning to manage supplier relationships in difficult circumstances
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BroadVision references
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September 2000 - February 2002
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Consultant
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Achievements:
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- Learned to write XSL and XSLT to code display formatting for Prudential Intranet
- Learnt to program JavaScript in three weeks and built the search facility on the MyTravel.co.uk site
- Joined training team as supply member and taught courses to various customers
- Acted as trouble-shooter to Zurich Bank and Opodo
- Ran Testing phase for Croner project
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Skills gained:
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- Got thorough background in web-based technologies, including Java, JavaScript, HTML and XML
- Built up useful general knowledge of UNIX, SQL, web server architectures and networking
- Built good confidence in front of clients
- Learned to ask the right questions to help the client
- Began using basic process mapping techniques (TQM)
- Began learning how to organise resources
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Siebel references
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July 1999 - September 2000
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New Hire Training Leader (UK)
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Achievements:
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- Volunteered for a secondment as new-hire training assistant and took over from boss when he was promoted
- Trained 170 people to be Siebel consultants over nine months of running the course
- Developed course material and trained my own assistant
- Achieved the highest ever student satisfaction rating of 96.4%
- Trained multi-lingual classes as was running only course outside USA
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Skills gained:
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- Transformed my presentation skills
- Improved my understanding of people and gave me a love of leadership
- Made me highly self-motivated and revolutionised my personal organisation
- Gave me excellent grounding in troubleshooting IT problems
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Associate Consultant
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Achievements:
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- Worked as a workflow and process specialist for Merrill Lynch / HSBC, a $1Bn joint venture
- Developed the automatic workflow for account opening procedures by working with different departments
- Learnt basic SQL for Oracle
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Skills gained:
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- Siebel certified consultant
- Gained experience working with remote support in USA
- Gained experience in client facing work at many organisational levels
- Became confident in referring the right issues
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International Specialty Products (ISP)
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June 1997 - August 1998
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Industrial Applications Chemist
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Achievements:
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- Controlled a total of six projects
- Generated $¾ million in sales by fifth month of employment
- Expanded the scope of an unpromising investigation into paper coatings to run a project worth an estimated $800 million share in world paper markets
- Contract extended to continue work on paper project
- Designed and built own equipment
- Secured an AUS with Merit
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Skills gained:
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- Developed my problem-solving approach
- Communication skills, especially in communicating unfamiliar concepts
- Research skills
- Confidence in coping when seemingly thrown in the deep end
- Delivering uncertain projects within time and with no budget
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Research Funding for Dissertation
Secured funding, equipment and a laboratory for my final year dissertation on environmentally considerate chemical replacements in the steel finishing industry.
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Interests
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My interests include contemporary alternative music, Mediterranean and Oriental cookery, interior design and home improvement, current technological developments and studying philosophy.
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© Copyright Dave Droar
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